Terms & Conditions

Last updated: October 2025

Welcome to Slumbers (Colchester). These Terms and Conditions (“Terms”) explain how we supply our products and services, whether purchased in our showroom, over the phone, or through our website www.slumbers.co.uk. By placing an order with us, you agree to these Terms.

1. About Us

Trading name: Slumbers
Registered business: Slumbers (Colchester)
Showroom address: Unit 29A, Peartree Business Centre, Stanway, Colchester, Essex, CO3 0JN
Telephone: 01206 763009
Email: info@slumbers.co.uk
Website: www.slumbers.co.uk

2. Products

We specialise in British-made beds, mattresses, divans and headboards. All descriptions, images and specifications are provided in good faith. Colours, fabrics and finishes may vary slightly due to manufacturing tolerances or screen display differences. Dimensions are approximate and may vary within normal tolerances. Please ensure products will fit into your property and room of choice before ordering.

3. Pricing and Payment

All prices are in pounds sterling (£) and include VAT at the prevailing rate. Prices may change without notice, but confirmed orders will not be affected. Full payment must be received before delivery unless otherwise agreed in writing. We accept most major debit and credit cards, bank transfers, and in-store payments.

4. Orders

Orders can be placed in-store, by phone, or online. Once you place an order, we will confirm it by email or in writing. Please check all details carefully. Certain items are made to order or to your chosen specification (fabric, size, firmness, headboard style, etc.). These items cannot be amended or cancelled once manufacturing has begun.

5. Delivery

Free local delivery is available within our standard delivery radius (typically 30 miles from Colchester). Deliveries outside this area may incur a small additional charge. We will contact you to arrange a suitable delivery date and time. Please ensure there is safe and adequate access to the room of delivery. Installation is included as part of the delivery service.

Old bed or mattress disposal is available for an additional charge and must be requested in advance. If you are not at home at the agreed delivery time, a redelivery fee may apply.

While every care will be taken by our delivery team, Slumbers cannot accept responsibility for any damage to ornaments, pictures, mirrors, lighting, or other personal items that have not been removed or protected prior to delivery. It is the customer’s responsibility to ensure that the delivery area and access route are clear and free of fragile or valuable items.

6. Ownership and Risk

Goods remain the property of Slumbers until full payment has been received. Once the goods have been delivered and accepted, responsibility for them passes to you.

7. Returns, Refunds and Cancellations

7.1 Hygiene and Second-Hand Classification

Once a bed base, mattress, or upholstered headboard has been delivered to a customer’s premises, it is legally considered a “used” or “second-hand” product, even if it remains sealed, unused, or unwrapped. This classification is governed by hygiene legislation, which prevents us from reselling these items as new. For this reason, returns or refunds cannot be accepted once delivery has taken place, unless a verified manufacturing fault is present.

7.2 Faulty or Damaged Items

Please inspect your goods carefully upon delivery. Any visible damage must be reported immediately or within 48 hours of receipt. In the event of a manufacturing defect, we will arrange inspection and, where appropriate, repair or replacement in accordance with the manufacturer’s guarantee or warranty.

7.3 Made-to-Order or Special Items

Products made to your individual specification (including non-standard sizes, firmness ratings, or fabric choices) cannot be cancelled or refunded once production has started.

7.4 Cancellation Prior to Delivery

Orders may be cancelled within 48 hours of placement, provided manufacture has not begun. After this period, cancellation may not be possible. For online orders covered by the Consumer Contracts Regulations (2013), you may cancel within 14 days of receiving your goods, except for bespoke or unsealed mattresses and bedding, for hygiene reasons.

7.5 Refunds

Where a refund is agreed, it will be processed to the original payment method within 14 days of return or confirmation.

8. Guarantees and Warranties

All products supplied by Slumbers come with a standard 1-year guarantee covering manufacturing faults. Some products include a manufacturer’s extended warranty of up to 5 years. This may operate on a sliding scale, where a charge is applied by the manufacturer depending on the age of the product between years 2 and 5. Guarantees and warranties do not cover normal wear and tear, misuse, neglect, or comfort preference. Proof of purchase is required for all claims. Your statutory rights are not affected.

9. Website Accuracy

We take every care to ensure product information and pricing on our website is accurate and up to date. In the event of an error (for example, in pricing or description), we will contact you before processing your order. Images are for illustrative purposes only.

10. Privacy and Data Protection

We are committed to protecting your privacy. We only collect personal data necessary to process your order and provide aftersales service. We comply fully with the UK GDPR and Data Protection Act 2018. We will never sell or share your details with third parties except where required to fulfil your order (e.g. delivery or manufacturer warranty registration). Please see our Privacy Policy for full details.

11. Liability

Slumbers shall not be liable for any indirect, incidental, or consequential losses, or for damage arising from misuse of goods supplied. Nothing in these Terms affects your statutory rights as a consumer.

12. Governing Law

These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

Slumbers (Colchester)
Unit 29A, Peartree Business Centre
Stanway, Colchester, Essex
CO3 0JN

Tel: 01206 763009
Email: info@slumbers.co.uk
Web: www.slumbers.co.uk