Frequently Asked Questions
Q. Where are your bed frames made?
A. Our upholstered bed frames are made to order in the UK
Q. Can I fit a bedframe in my bedroom?
A. Quite often people come in with dreams of a big centre piece bedframe which ultimately leads to a lot of the bedroom being taken up, that’s why we have included the measurements of our bedframes so you can measure up and decide before you buy!
Q. Do you assemble bedframes?
A. Generally no we don’t, however if you decide to order one this can be discussed with Phil or James in the shop.
Once an order is placed Slumbers will be in contact within 24 hours to confirm a delivery date. All our delivery staff will deliver the bed/mattress to the room of your choice and assemble with all packaging taken away (Bed Frames are not assembled unless arranged prior to delivery). If a bed or mattress is required to go upstairs, Slumbers are unable to take responsibility for any damage to paintwork, wallpaper, pictures, ornaments which are not removed or protected prior to our delivery.
If the item you have ordered is in stock we will call you and try to get the order out the same day if possible, if the item needs to be manufactured then this can take between 7-14 days. All delivery is FREE within a 30 mile radius, however if you live outside a 30 mile radius, we can still deliver, there will just be a small additional charge on items less than £600.
Customers are reminded that it is their responsibility to ensure that the goods ordered will have access and fit into the space intended.
Slumbers will not accept responsibility for the below:
- If the bed will not go upstairs
- If beds are too high or too low for the customers requirements
- If a mattress is too firm or too soft. Bearing in mind that whether a mattress is classed as Soft, Medium or Firm is subjective to the individual(s). We have given a rough guide on the feel of each mattress based on the materials involved in the construction of it.
- Slumbers reserves the right to charge a 25% handling fee if an order is cancelled through no fault of Slumbers. (At the discretion of the management)