Frequently Asked Questions

Q. What is the difference between an Open Coil Sprung Mattress and a Pocket Sprung Mattress?
A. With an Open Coil Mattress all the Springs are linked together with Heli Coil Springs and all encased with a supportive rod edge. Pocket Sprung Mattresses are still sprung however the springs are individual in their own little pockets, the springs work independently. Pocket Sprung Mattresses are often better suited for two people sharing a bed as well as two people sharing a bed of different weights. A Pocket Sprung Mattress which reduce the feeling of ”Roll-Together” whilst still giving superior support.

Q. What is a Foam Encapsulated Edge?
A. One of the disadvantages of a Pocket Sprung Mattress is that as the springs are individual and are not inside a rod edged frame, this can make it feel like there is a lack of support at the edge, to combat this our manufacturers use a technique called “Foam Encapsulation”, this means that a 6” thick piece of foam surrounds the spring unit for enhanced support giving maximum sleeping area.

Q. What is the right mattress for me?
A. This is always a very complicated question to answer, ultimately there isn’t an answer apart from the fact that its entirely personal preference, there are a lot of things to consider such as how many people are sleeping on the mattress and the weight of the person(s) sleeping on the mattress, but as previously mentioned the most important thing is finding a mattress that suits YOU as an individual. At Slumbers, Phil and James have the experience and the knowledge to inform you about the different types of springing, different types of toppings including Latex, Memory Foam, Cool Gel and Traditional Natural Fillings.

Once an order is placed Slumbers will be in contact within 24 hours to confirm a delivery date. All our delivery staff will deliver the bed/mattress to the room of your choice and assemble with all packaging taken away (Bed Frames are not assembled unless arranged prior to delivery). If a bed or mattress is required to go upstairs, Slumbers are unable to take responsibility for any damage to paintwork, wallpaper, pictures, ornaments which are not removed or protected prior to our delivery.

If the item you have ordered is in stock we will call you and try to get the order out the same day if possible, if the item needs to be manufactured then this can take between 7-14 days. All delivery is FREE within a 30 mile radius, however if you live outside a 30 mile radius, we can still deliver, there will just be a small additional charge on items less than £600.

Customers are reminded that it is their responsibility to ensure that the goods ordered will have access and fit into the space intended.
Slumbers will not accept responsibility for the below:

• If the bed will not go upstairs
• If beds are too high or too low for the customers requirements
• If a mattress is too firm or too soft. Bearing in mind that whether a mattress is classed as Soft, Medium or Firm is subjective to the individual(s). We have given a rough guide on the feel of each mattress based on the materials involved in the construction of it.
• Slumbers reserves the right to charge a 25% handling fee if an order is cancelled through no fault of Slumbers. (At the discretion of the management)