Frequently Asked Questions
Q. Are Headboards included?
A. Unless stated as a package deal, all headboards are additional.
Q. Divans are ugly and old fashioned, why should I buy one instead of a frame?
A. We are the first to admit that in the past divans have not been the most attractive option to purchase, in the last 5-10 years lots of work has been put in place to make divans more desirable by adding a huge range of colours and fabrics, a huge range of matching headboards and chrome glides, another plus to a divan is that they take up less room than a bedframe and if you have a particularly tight staircase where access could be a problem, our manufacturers, for a small extra cost can make a standard single, double or king size base in half’s or quarters.
Q. Can you make Divans different heights?
A. In short, yes we can. Our manufacturers are very flexible and will make divan bases to virtually any lower height (A standard UK divan base is 16” finished height). We often get asked by people coming out of hospitals who need a lower bed whether this is possible and is something we do on a regular basis.
Once an order is placed Slumbers will be in contact within 24 hours to confirm a delivery date. All our delivery staff will deliver the bed/mattress to the room of your choice and assemble with all packaging taken away (Bed Frames are not assembled unless arranged prior to delivery). If a bed or mattress is required to go upstairs, Slumbers are unable to take responsibility for any damage to paintwork, wallpaper, pictures, ornaments which are not removed or protected prior to our delivery.
If the item you have ordered is in stock we will call you and try to get the order out the same day if possible, if the item needs to be manufactured then this can take between 7-14 days. All delivery is FREE within a 30 mile radius, however if you live outside a 30 mile radius, we can still deliver, there will just be a small additional charge on items less than £600.
Customers are reminded that it is their responsibility to ensure that the goods ordered will have access and fit into the space intended.
Slumbers will not accept responsibility for the below:
- If the bed will not go upstairs
- If beds are too high or too low for the customers requirements
- If a mattress is too firm or too soft. Bearing in mind that whether a mattress is classed as Soft, Medium or Firm is subjective to the individual(s). We have given a rough guide on the feel of each mattress based on the materials involved in the construction of it.
- Slumbers reserves the right to charge a 25% handling fee if an order is cancelled through no fault of Slumbers. (At the discretion of the management)
